Shipping Policy
Important Information
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Order Cut-Off Time: 15:00 GMT
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Order Processing Time: 1–2 business days (Monday to Friday)
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Package Transit Time: 4–6 business days (Monday to Friday)
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Total Delivery Time: 5–8 business days (Monday to Friday)
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Shipping Costs: All orders are delivered free of charge within the United Kingdom.
Shipping Process
When your order is placed, you will first receive a confirmation email. Order processing typically takes 1–2 business days (Monday to Friday). Once your parcel has been dispatched, you will receive another email containing tracking details so you can monitor your delivery. The package transit time is approximately 4–6 business days (Monday to Friday).
Possible Delays
While we aim to ensure smooth delivery, delays can sometimes occur due to external factors. If your parcel has not arrived within the total delivery time, please allow up to 3 additional business days (Monday to Friday). Should your order still not be delivered after this period, kindly reach out to us at support@averyandcharles.com so we can investigate further.
Cancellations
If you would like to cancel your order, please contact us as soon as possible at support@averyandcharles.com. Please note that once an order has been dispatched, cancellations can no longer be made.
Damaged or Incorrect Items
If you receive an item that is damaged or not as ordered, please notify us immediately at support@averyandcharles.com, including photos of the issue. Our team will promptly review your request and arrange a replacement.
You’ll find our full contact details below. We look forward to hearing from you and will respond as soon as possible.
Customer Services Hours:
Monday to Saturday: 9:00-18:00 GMT
Email: support@averyandcharles.com
Phone: +447441423326
Contact Form: Click Here
Avery and Charles is owned and operated by J.R COMMERCE, a company based in the Netherlands.
Company Number: 84772166
VAT Number: NL004011277B40